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FinTech - Growth Stage

Hybrid working with free onsite parkingClient Services AnalystAbout Our ClientOur client is a leading infrastructure provider to the wealth management sector, delivering comprehensive services including custody, brokerage, pensions and technology solutions to IFAs, wealth managers, investment managers, family offices and institutional clients. Their flagship investment platform service provides a secure, high-quality solution for both UK and international markets, enabling advisers and managers to consolidate and manage all their clients' investments through a single interface. They also license enterprise technology solutions to the sector, seamlessly integrating with existing ecosystems to support mutual growth with their clients.Their mission is to transform the infrastructure that underpins the world of investments and financial advice. As a rapidly growing organisation, they are establishing themselves as the premier provider of infrastructure to the investments and adviser community. Their innovative platform model champions automation and delivers an unrivaled user experience, supported by a talented team of professionals across multiple locations.About the RoleWe are seeking a Transfers & Client Service Specialist for our client who will expertly manage client asset transfers and deliver outstanding service across their diverse product portfolio. You will oversee the complete asset transfer lifecycle from initiation to completion, manage associated risks, and ensure exceptional client interactions while contributing to governance and scalability initiatives.This position reports to the Head of Client Services, Dealing and Settlements and involves close collaboration with the Governance, Risk, and Compliance teams to drive continuous improvement in service delivery.Key ResponsibilitiesTransfers Management:

Manage daily asset transfer requests with accuracy and efficiency from initiation to completion
Handle transfers across various asset classes including equities, bonds, funds, and certificated holdings
Oversee nominee accounts, ISAs, pensions, and OPBs
Execute electronic transfers using Altus and oversee bulk migration processes
Manage and resolve transfer failures, cash, and stock breaks effectively
Ensure compliance with procedures, regulations, and internal controls
Capture ISA subscription data accurately and issue ISA history forms
Allocate holdings to underlying investor accounts
Complete and process Stock Transfer Forms for manual transfers

Client Service Delivery:

Provide comprehensive client support across Custody, Brokerage & Execution, Technology, and Wrap Pension services
Engage regularly with clients including financial advisers, investment managers, private banks, and fintech firms, ensuring their service requirements are consistently met
Monitor and respond promptly to client queries within established service levels Support clients with platform navigation and technology utilization
Contribute actively to enhancing client onboarding efficiency and ongoing service excellence

Governance and Process Enhancement

Conduct systematic reviews of existing policies and procedures across all service areas
Identify gaps in current control frameworks and propose enhancements
Document process workflows and contribute to standardization efforts
Assist with regulatory compliance reviews and implementation of recommended changes
Support the scaling of operations through process optimization and automation initiatives

Product Knowledge Requirements

Demonstrate in-depth understanding of the product suite: Retail Trading Platform, Investment Management Platform, Adviser Platform, and Wrap Pension
Stay current on market trends affecting financial advisers, investment managers, platforms, private banks, and fintech clients
Understand how governance frameworks apply differently across various product offerings

Skills & Qualifications

Knowledge of Consumer Duty FCA principle 12
2+ years of experience in financial services or wealth management (preferable) Strong knowledge of regulatory requirements in custody and investment services
Experience in policy review, process documentation, and control frameworks
Excellent analytical skills with attention to detail
Outstanding communication abilities with clients and internal stakeholders
Ability to balance client service excellence with governance responsibilities

What Our Client Offers

Opportunity to develop expertise across four core service areas
Professional development in governance, risk management, and compliance
Collaborative environment working with a diverse range of financial services clients
Career progression in a growing wealth platform business
25 days holiday plus bank holidays
Your birthday off as an additional benefit (not deducted from holiday allowance) Vitality Private Healthcare
Yurtle Caregivers Support & Insurance
Smart Pensions Pension Plan

Diversity & Inclusion Our client places inclusion at the heart of their mission. They are an equal opportunities employer committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. They value difference and are dedicated to creating an inclusive environment for every team member.To apply for this role or to discuss this opportunity in more detail, please get in touch with us.

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