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Customer Service Manager | Wimborne | £44,000
Are you an experienced people leader with a background in customer service or call centre environments? Do you lead with empathy, clarity and energy, taking pride in building high-performing teams that put the customer first?
As a Customer Service Manager, you’ll lead a dedicated team within a highly respected mutual organisation that’s committed to supporting its members and delivering exceptional service. In this hands-on leadership role, you’ll be responsible for performance management, continuous improvement and driving a culture of care, compliance and operational excellence.
This is an opportunity to join a values-led business where community, integrity and customer experience are at the heart of everything they do.
As Customer Service Manager, you’ll benefit from:
- Discretionary performance-related bonus scheme
- Up to 10% matched pension scheme with Standard Life
- 27 days holiday + Bank Holidays
- Enhanced maternity pay and family support
- Critical illness cover, life cover (4x salary) and a cashback health plan
- Annual parking permit, EAP, virtual GP access and discounted wellness perks
- Active social, wellness and environmental committees
- “Recommend a Friend” referral scheme (£500 + £500)
- A supportive, collaborative culture with long service recognition
As Customer Service Manager, your responsibilities will include:
- Leading and motivating a team to deliver excellent service and meet KPIs
- Supporting colleagues’ development through coaching, 1:1s, and performance reviews
- Ensuring full compliance with internal procedures and regulatory requirements
- Identifying process improvements and feeding insights back into the wider business
- Collaborating with stakeholders to support vulnerable customers and deliver good outcomes
- Coordinating workload distribution and ensuring operational resilience across the team
- Producing timely MI reports and contributing to department-level projects and initiatives
As Customer Service Manager, your skills and experience will include:
- Previous experience managing a team in a customer service or contact centre setting
- Strong understanding of regulatory and compliance frameworks
- A hands-on, solution-oriented approach with the ability to coach and empower others
- Excellent planning, interpersonal, and communication skills
- A genuine commitment to delivering outstanding customer experiences and fostering a positive team environment
If you're ready to lead a customer-centric team in a purpose-led organisation where your work truly makes a difference, apply with an up-to-date CV today and Ellie or Harriet will be in contact.
