Location: Three Legged Cross

Salary: C£25k

Hours: 8.30am-5pm Mon-Fri - office based (can be flexible on hours for right person including school hours 5 days per week)

Benefits: 23 days holiday + bank holidays, rising to 25 days after 2 years, free parking, pension.

PLEASE NOTE, DUE TO THE LOCATION OF THIS ROLE, YOU MUST DRIVE AND HAVE YOUR OWN TRANSPORT.

Aspire Jobs are working with our telecoms and IT solutions client who are now looking to recruit a Sales Administrator to join their growing team. They are a well-established company who offer full training for the suitable candidate.

This Sales Administrator role will suit someone who is tech-savvy and who has an interest in technology, telecoms or IT. You will be willing to learn, have strong customer service skills, with exceptional attention to detail, and common senses, as well as sales administration and time management skills. You will be willing to learn and will be given lots of training, but you should be IT computer-literate with a good telephone manner.

You will be dealing with day-to-day enquiries and some basic account management, supporting a small team who are really busy. You will be dealing with and allocating enquiries.

To be successful in Sales Administrator role, you will have:-

Have a strong interest in technology, IT or telecoms
Experience demonstrating excellent customer service skills
High level of IT literacy - proficient with MS Office and MS Outlook
Evidence of excellent organisational and multitasking skills
A team player who is an effective and positive communicator
A good fit with company ethos
Have a "can-do" attitude
Be reactive and able to deal with multiple client queries at once
Be able to conduct research when needed and think for yourself
Be competent, diligent, organised and thorough

Responsibilities of a Sales Administrator:

Handle customer queries by email and phone
Respond to or co-ordinate responses to customers by email and phone or ticketing system
Raise tickets for queries relating to technical support
Contact customers with updates, follow-ups, responses
Produce quotes and help build solution proposals with sales team
Processing customer orders through management system
Liaise with the technical and operational departments to inform customer responses and to manage orders and projects through to effective delivery
Maintain and update customer records, pricing, sales collateral
Join sales/marketing meetings and contribute to updates, ideas and planning
Develop monthly sales reports and help track sales performance
Communicate customer feedback internally
Develop product and service knowledge to increase ability to handle queries/quotes
Manage sales diaries
Liaise with suppliers and monitor product/supplier developments