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Location: East Dorset
Hours: 8:30am - 5:00pm Monday-Friday Office Based
Salary: Circa £27K per annum dependent on experience, free parking and 23 days hols + Bank Holidays (rising to 25 days after 2 years), pension
PLEASE NOTE: DUE TO THE LOCATION OF THE ROLE, YOU DO NEED YOUR OWN TRANSPORT.
Aspire Jobs are pleased to be working on an exclusive basis with our client, a well-established and reputable IT solutions provider based in East Dorset.
They are now seeking an experienced Billings and IT Administrator who has a minimum of 3 years office administration experience, together with strong communication and customer service skills. You will ideally have worked with various different systems at once, including a CRM.
This role would suit someone who can demonstrate superb attention to detail, who is logical in their thinking, and whom can easily recognise mistakes. You really do need to have an exceptional eye for detail.
You will also be orderly and diligent and be able to communicate effectively with customers and colleagues with a proactive and problem-solving nature.
This is not a "tick box" job, it's a role where you work at pace, think outside the box and have to be on top of everything as you move from one task to another.
Requirements of the Billings and IT Administrator:
- Be systems orientated with experience of using CRMs as well as MS Office
- Be able to demonstrate good problem-solving skills
- Excellent administration and customer service skills
- Strong attention to detail
- Logical thinker
- Confident telephone manner
- Excellent attention to detail
- Team player
- Strong organisational skills
- Able to work well under pressure
- Methodical
- Team player who is an effective and positive communicator
Responsibilities of the Billings and IT Administrator
- Placing new orders with suppliers for Telecoms and IT services and taking over any existing services for customers
- Collaborate with internal teams, customers and suppliers to ensure timely service delivery
- Process accurate customer billing, including recurring and one-off charges
- Accurate input of order details and updates to projects/tickets
- Maintain and update billing systems and manage monthly bill runs
- Monitor and action contract renewals and service cancellations
- Dealing with any queries relevant to your role, including billing discrepancies
- Maintain a high level of process quality and consistency
- Contribute to the ongoing development of the Provisioning Team
