Senior Regional 1st Line IT Support Analyst

We are Hiring for an incredibly supportive company-

Senior Regional 1st Line IT Support Analyst - Eastleigh (Hampshire)

£40,560 (plus comprehensive benefits)

benefits including pension schemes with contributions up to 10%, 28 days holiday the opportunity to buy and sell holiday, Life assurance of 5x your annual salary, Generous parental and family leave, Health and wellbeing packages

This is a Permanent, Full-Time vacancy

Your new role

We're delighted to announce we're looking for a Senior Regional 1st Line Support Analyst to support, manage and inspire our fantastic 1st Line team to continue to deliver a first class service to our colleagues.

Apart from having the technical knowledge required to lead the team who'll look to you for assistance, you'll also need to be able to take a 'big picture' approach, learning from helpdesk tickets received and taking a proactive approach to put measures in place to reduce the likelihood of issues reoccurring.

If you're looking for a fantastic opportunity to make a difference in how we operate, we'd love to hear from you.

You'll be working from our Eastleigh office a minimum of three days per week to connect and collaborate with colleagues and the other two days can be worked from at a place of your choosing whether that's at another of our offices, a cafe or at home.

You have:

Substantive experience in a 1st Line IT support role and:

• Experience or enthusiasm and desire to manage a group of talented individuals.

• Proactive approach to minimising failure demand in service, learning from tickets and

demonstrably reducing repeat issues.

• Effective troubleshooting skills with the ability to diagnose and resolve hardware and software issues or recreating to enable appropriate escalation.

• Experience of Operating Systems, basic networking, software installation and configuration, remote support skills and IT administrative tasks.

• A team player with drive, passion and enthusiasm.