Guest Services Manager

We are a sharing community for holiday apartments. Together we own 56 resorts with over 5,000 holiday homes in popular destinations in Europe - by the sea, in the mountains or in cities. Why? Because we want to have a relaxed and responsible holiday.

Our Hapimag resort Bowness is located in the lake district in Windermere.We offer 46 self catering cottages on our private Estate. We celebrate high standards and an excellence in team spirit.

We're looking for a dedicated and organised individual to lead our housekeeping team. You'll play a key role in ensuring our accommodations and public areas are presented to the highest standard, contributing to a positive guest experience.

Key Responsibilities:

• Effectively manage the housekeeping contractors, providing leadership, support, and guidance.

• Communicate changeover requirements on a daily basis.

• Foster a positive and inclusive work environment, ensuring fair treatment and equal opportunities for all team members.

• Plan and organise the cleaning of accommodations and public areas, adhering to company standards and budgetary requirements.

• Conduct regular inspections to ensure cleanliness and quality standards are consistently met.

• Manage relationships with any external cleaning contractors.

• Oversee the efficient flow of laundry and linen.

• Schedule and manage deep cleaning activities, including carpets, curtains, and upholstery.

• Monitor and evaluate work processes, identifying areas for improvement and implementing best practices.

• Maintain accurate records and inventories of cleaning supplies, guest amenities, and linen.

• Ensure compliance with health and safety regulations, including emergency procedures.

• Prioritise guest satisfaction, ensuring a welcoming and comfortable environment.

• Actively engage with guests, addressing their needs and resolving concerns promptly and professionally.

• Handle lost property with care and discretion.

• Order and manage supplies, ensuring adequate stock levels while adhering to budget constraints.

• Monitor the use of cleaning equipment and materials, promoting efficiency and cost-effectiveness.

• Contribute to the annual budget planning for the housekeeping department.

• Work closely with other departments, including technical and reception teams, to ensure smooth operations.

• Stay informed about industry trends and technologies.

• Participate in planning renovation work as needed.