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Customer Service Advisor
Location: Romford
Salary: £25,000 (Plus excellent bonus and benefit package)
Monday - Thursday between 8:00am - 8:00pm Friday 8:00am - 6:00pm (*40 hours a week*) (some flexibility is needed)
Our client is a fast-growing specialist in their field - they are currently in search for a strong Customer Service Advisor who can bring their skills to the team and grown within the company. This is a key customer facing role predominantly telephony based helping to assist our client’s clients’ and their customers find the right solution to their queries.
Daily Duties:
- Answer incoming calls from our clients’ customers to discuss and arrange suitable resolutions based on their personal circumstances and our clients’ criteria.
- Answer incoming call to assist our field agents in dealing with our clients’ customers.
- Assist our clients’ customers with their general queries.
- Make outbound calls to our client’s customers to attempt to establish contact.
- Update the relevant CRM systems with the information relating to your calls from general updates, details on the resolution gained and other data such as meter reads and vulnerability information.
- Liaise directly with our clients to establish the correct resolutions for their customers.
- Manage calls within the company agreed quality framework
- Drive own performance to achieve required
