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Freight Forwarding Administrator
30,000 per annum
Witham, Essex
Monday -Friday, 8:30am - 5pm
This is an exciting opportunity to join a small family run business as a Freight Forwarding Administrator. You will be responsible for managing the complete freight forwarding process from initial quotation through to final invoicing. This includes overseeing daily forwarding and logistics operations, ensuring compliance with export and import documentation and procedures, and maintaining smooth transportation of goods across European routes. The role requires strong attention to detail and the ability to deliver exceptional customer service throughout the entire process.
Key Responsibilities
- Handle all aspects of freight forwarding operations, including planning, coordinating, and monitoring shipments from origin to destination.
- Prepare and process export and import documentation in line with regulatory requirements, ensuring accuracy and timely submission.
- Act as the primary point of contact for clients, providing clear communication, updates, and support to ensure a positive customer experience.
- Generate accurate quotations for services and manage invoicing promptly upon completion of shipments.
- Liaise with carriers, agents, and internal teams to ensure efficient movement of goods and resolve any issues that may arise during transit.
- Oversee and manage groupage services for European shipments, ensuring compliance with post-Brexit regulations.
- Address and resolve operational challenges quickly to maintain service quality and delivery timelines.
Qualifications & Skills
- Proven experience in Freight Forwarding and Freight Transportation essential.
- Previous experience in running a groupage service for European shipments (post-Brexit).
- Strong knowledge of forwarding and export procedures.
- Excellent customer service skills, with the ability to build and maintain client relationships.
- Highly organised with strong communication skills.
- Ability to work independently and collaboratively within a team.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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