Operations Director Facilities Management

On behalf of our sister company, AEJ Management, we are actively recruiting for an experienced Operations Director from within the Facilities Management industry...

Are you at Operations Director level within a complex, multi-site operation, ready to take on the challenge within your career?

We are a dynamic, ambitious and growing soft services facilities management business turning over £6.5 million annually, providing high-quality services across cleaning, security, landscaping, reactive maintenance, and periodic services. We are seeking an exceptional Operations Director to join our team and play a pivotal role in driving operational excellence and growth, ideally from within a retail, social housing or similar sector.

We are looking for a forward-thinking leader who is already excelling in a senior position and is ready to prove their leadership, strategic insight, and operational expertise in a company that rewards progression.

What You'll Do:

As Operations Director, you'll have full responsibility for operational delivery, managing a diverse team and ensuring high standards of service across all divisions. Key responsibilities include:

• Operational Leadership: Oversee nationwide service delivery, ensuring compliance with SLAs, KPIs, and contractual obligations whilst driving continuous improvement and efficiency.
• Strategic Contribution: Collaborating with the Managing Director and National Sales Director on long-term strategy, tenders, and client relationship management.
• Team Leadership: Lead and develop Operations Managers, the HelpDesk Manager, and the Landscaping Manager, ensuring strong performance and succession planning.
• Client Relationships: Act as an operational liaison for key clients, strengthening relationships through regular site visits and proactive account management.
• Financial Oversight: Manage operational budgets and contribute to profitability through efficient cost control and P&L management.
• Health and Safety: Ensure compliance across all operations, fostering a strong culture of safety and best practices.

What We're Looking For:

We are seeking an experienced Operations Director who is:

• Proven in Leadership: You've successfully managed multi-site, multi-service operations and delivered consistent results.
• Strategic and Visionary: You understand the bigger picture and can align operational delivery with long-term company goals.
• Ambitious and Aspiring: You are not just looking for another role-you are hungry to take on more responsibility and develop within your career.
• Commercially Savvy: You have a strong grasp of financial management, including budgeting, cost control, and delivering profitability.
• A People Developer: You know how to build, motivate, and develop high-performing teams.
• Client-Focused: You can build strong relationships with clients and stakeholders, aligning operational excellence with client satisfaction.

What's in It for You?

• A chance to fast-track your career.
• An opportunity to join a thriving business with ambitious growth plans.
• A collaborative and supportive leadership team that values innovation and performance.
• A competitive salary and benefits package reflective of the seniority and progression potential of the role.

Are You Ready to Lead and Succeed?If you're ready to step into a role where your impact will be seen and your ambitions supported, we want to hear from you.