Bespoke Vehicle Configuration Specialist

About this Position:
Acting as the bridge between customer bespoke requests and production, this role turns complex enquiries into clear specifications, releases new vehicle orders for planning, and ensures configurable parts, routes and data are correctly set up to deliver right-first-time builds. It liaises across sales, purchasing, logistics, engineering, workshop and production, maintaining documentation and systems that underpin bespoke content throughout the build lifecycle.

Job Responsibilities:

• Capture and define customer bespoke requirements; support enquiry meetings for both new vehicle and Aftersales requests, enabling accurate quotations.

• Release new vehicle orders to Sales Planning and manage mandatory requirements and phantom part requests on the tracker.

• Translate requirements into detailed project specifications; populate service orders/trackers with agreed operations and parts.

• Create and maintain configurable parts, supplier technical drawings, supply routes and planning data in SAP.

• Drive BoM changes for bespoke content, coordinating with Central Planning to meet line-fit timelines (New Line Fit Tracker).

• Prepare build support packs (e.g., paint strategies, End-of-Line documents, PBM strategies) and ensure ASM/PBM specifications are complete.

• Quality-check team service orders prior to release; maintain Right-First-Time (RFT) log and escalate risks to order quality/throughput.

• Support issue resolution and change management, including containment and root-cause analysis of mis-builds.

• Handle day-to-day administration (team inbox, Leankit, service order maintenance, SAP data entry) and respond to internal requests.

• Lead configurable-parts expertise for nominated series/programmes; create internal training documentation and paint/build strategies.

• Define standard work packages/part templates to improve efficiency and reduce lead times; identify and implement continuous improvements.

Experience Required:

• Proven experience in bespoke/low-volume vehicle configuration, translating customer requests into manufacturable specifications and BoM changes.

• Hands-on SAP competency for parts creation, routing and planning data management, with strong tracker/service-order discipline.

• Ability to read/produce supplier technical drawings and coordinate cross-functionally with sales, planning, engineering, workshop and production.

• Track record in quality assurance (RFT), risk escalation, and root-cause analysis for build issues.

• Familiarity with paint strategies, ASM/PBM processes, End-of-Line documentation, and change management in a live build environment.

• Strong organisational skills for daily administration (e.g., Leankit, shared inboxes, data entry) and a continuous-improvement mindset.