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A highly successful and well-established client of ours are seeking a Product Technical Support to join their company. This position would be fantastic for a candidate who is looking to learn and grow with a company that will offer training and full support. The purpose of the role is to support the Technical Manager with customer queries and office technical support.
About the Role
This role focuses on delivering support and advice to customers. You will be responsible for responding to product-related queries, troubleshooting issues, and working collaboratively with internal teams to ensure a positive customer experience.
Responsibilities
- Provide guidance to help customers and partners choose the right solutions for their needs.
- Offer first-line support via phone and other communication channels.
- Investigate and resolve product or application issues.
- Log and manage support cases through CRM.
- Work collaboratively with other departments to share knowledge and resolve more complex cases.
- Occasionally visit customer sites for support or training needs.
- Ensure a high level of customer satisfaction.
- Respond to queries and issues in a timely and effective manner.
- Contribute positively to team and business objectives.
Requirements
- Strong communication and interpersonal skills.
- Industry background or experience is required (ideally minimum 2 years)
- A proactive and customer-focused approach.
- Comfortable with problem-solving and technical discussions.
- Familiarity with digital tools and documentation.
- Willingness to travel occasionally within the UK.
- A valid driving license is required.
In return my client offers a fun working environment and a busy yet challenging position! Please apply for further information.
