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Fernox is a leading manufacturer of water treatment chemical products, central heating system filters, plumbing consumables and diagnostic testing services. Fernox has pioneered the development of energy efficient products both for traditional and renewable technology in domestic and commercial applications. The business is committed to a progressive Research and Development programme and has invested in an extensive in-house R&D team of scientists a based in the UK, US and India. Its operating headquarters are located in Woking, UK with manufacturing facilities in the UK and Europe and offices in France, Germany, Italy, Belgium, Netherlands, Hungary, Peoples Republic of China and the US, with plans to expand further into Eastern Europe and Asia. Fernox operates as a subsidiary business of MacDermid Enthone Industrial Solutions, a global diversified producer of high technology specialty products and a provider of technical services, and is a business unit of Element Solutions Inc (NYSE: ESI). Element Solutions Inc is a leading specialty chemicals company whose businesses supply a broad range of solutions that enhance the products people use every day.
Our ideal candidate will ensure the smooth operation of regional Fernox sales activities, monitoring and analysing customer buying patterns and trends, maintaining warehouse
stock levels,providing technical help to local customers, getting involved in and supporting local marketing activities, and liaising with commercial, technical and marketing projects.
- Co-ordinate all orders, queries and complaints to ensure that Fernox delivers the highest possible customer service standards
- Actively maintain and increase the Fernox business through proactive telephone contact with the customer base, and participate in regular telesales projects, coordinated with management and assist the regional sales team in meeting targets
- Assisting management with specific merchant requests, and responding with regular reporting, including EDI (Electronic Data Input) and CMI (Centrally Managed Inventory)
- Along with the sales team ensure the sales desk and phone lines are covered during the opening hours of the sales office
- Process orders andprovide business support as appropriate in dealing with working on commercial, technical and marketing projects
Ideally you will have experience within a similar environment, either in an Inside Sales roleor Customer Services. You should have excellent communication skills, be a team playerand willing to take on a challenge.
You will be educated to at least A Level standard.
- Experience in internal sales or customer service equivalent role
- Excellent communication skills including negotiation skills
- Solution-oriented approach
- Ability to work in a team and good social skills
- Fluent English skills
- Additional languages would be an advantage
- Confident handling of MS Office and good knowledge of ERP systems
Challenge Yourself and Impact the Future! - We are offering a competitive base salary plusperformance related bonus. In addition you will receive a matched pension (up to 8%),private medical insurance, cashplan, Life Assurance at four times base salary plus 25 daysannual leave in addition to Public Holidays.
Teamwork - At Element Solutions Inc, you will be part of a highly collaborative culturethat promotes continuous improvement through cross-functional partnerships to achieveour mission. We do this through a strong and unified culture and transparentmanagement which has empowered us to create high performing global teams thatachieve superior solutions for our customers.
'Element Solutions Inc group of companies are E-Verify Companies and provide reasonable accommodation for qualified individuals with disabilities and disabled veterans in job applicant procedures. Equal Opportunity Employer: Minority/Female/Veteran/Disabled/Gender Identity/Sexual Orientation
