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Workshop Controller/Service Advisor
£35k basic + Bonus
Guildford
Permanent/Full Time
Working Hours: Monday to Friday (8am – 6pm) / 1 in 3 Saturdays (8.30am – 12.30pm)
Our client, a franchised Motor Trade main dealer group in the Guildford area, is on the lookout for an experienced Workshop Controller/Service Advisor to join their busy team. If you are interested in finding out more – please contact us today!
Duties & Responsibilities:
- Advising on technical queries or issues.
- Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the service department.
- Booking vehicles into the department for work to be carried out.
- Informing customers of the progress of their vehicle.
- Cross selling customer repairs and parts.
- Finalising the invoice on completion of required work.
Your Background & Skill:
- Proven experience working in a busy and demanding dealership, as a Service Advisor (2 years +)
- Well presented and have excellent interpersonal and organisational skills.
- Ability to build rapport and create lasting relationships with customers (which lead to customer loyalty and referrals).
- Excellent communication skills.
For further details on this role and other jobs in the motor trade, please submit your CV to Stacey Hunt of ACS Recruitment Consultancy.
