Customer Service Team Leader

Ready to step up and lead a team that truly values great service? Our client in Wokingham is looking for a hands-on Customer Service Team Leader to guide, motivate and develop a friendly team that takes real pride in supporting their customers from first enquiry all the way through to aftersales care.

Job Title: Customer Service Team Leader

Salary: 30,000 - 35,000

Location: Wokingham

What you'll be doing:

• Leading, supporting and inspiring a team of Customer Service Advisors
• Making sure every customer interaction is accurate, efficient, and delivered with care
• Reviewing enquiries, quotes and orders to keep everything running smoothly
• Helping to shape better processes and support the move towards digital tools
• Holding regular one-to-ones and coaching sessions to keep team morale and motivation high
• Working closely with other departments to strengthen communication
• Tracking key service metrics and spotting opportunities to improve performance

What you'll bring:

• Experience leading or supervising a customer service or sales support team
• A practical approach to process improvement
• Confidence with CRM/ERP systems and data management (Excel skills a plus!)
• A natural communicator who's both empathetic and efficient
• Organised, analytical, and full of ideas to make the customer journey even better

If you're the kind of leader who gets stuck in, lifts others up, and thrives on making things run better, we'd love to hear from you!

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.