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Service Desk Shift Engineer x3 (24/7 Shift) - Wokingham
Working Pattern: 247 shift rotation (including days and nights)
40,000 - 45,000 + shift allowance + perm benefits
We're looking for a motivated and capable Service Desk Engineer to join a dedicated Command Centre team supporting a major client. This role is ideal for someone with a foundation in infrastructure support who's eager to grow their skills in a mission-critical environment.
About the Role
As part of a centralised operations team, you'll support a wide range of systems and services, working across both BAU and project activities. You'll play a key role in ensuring systems remain stable, secure, and high-performing.
You will:
- Deliver proactive and reactive monitoring of client IT systems on a 24/7 basis
- Take ownership of assigned operational tasks through to completion
- Perform infrastructure checks (servers, networks, cloud environments)
- Conduct initial triage and apply known fixes where appropriate
- Collaborate with internal and third-party support teams to resolve issues
- Follow documented security and operational procedures
- Contribute to meeting SLA and KPI targets
- Create and maintain clear operational documentation
- Identify service risks, issues, and opportunities to improve processes
- Support knowledge sharing across the team
What You'll Bring
- Experience working in an IT infrastructure or service desk environment
- Strong desire to learn, develop, and progress your technical capabilities
- Self-motivation and a proactive approach to problem solving
- Good communication skills (written and verbal)
- Ability to work effectively within a team
- Strong attention to detail and time management
- Ability to work under pressure and follow technical procedures
- Interest in developing skills in areas such as DevOps, SRE practices, or container-based platforms
- Curiosity about how end-to-end solutions work across development and operations
