Back to search
Overview:Our Client an Inbound Call Centre based in Wolverhampton are now looking to expand their existing Inbound customer service team due to continued growth and rapid expansion.
Hours: Monday to Friday 8.45am to 5.00pm
Pay Rate: £12.21ph with Weekly Pay
Contract: Temporary with the possibility to go Permanent
Office Based Working within an Inbound Call Centre environment
Proposed Start date: Tuesday 6th May 2025
Additional: Full Training Given, free onsite secure parking
Key Skills Required:
- Excellent Customer Service - Strong Oral and Written Skills- Computer Literate and Proficient with MS Office Programs - Ability to work Independently as well as part of a team
Responsibilities:
• Responsible for delivering consistent excellent customer service whilst identifying upsell and cross sell opportunities for our customers
• Responsible for accurate and timely update of all Customer data
• Responsible for case managing customer requests and queries in an accurate and timely manner
• Responsible for maximizing first contact resolution and customer satisfaction in each customer interaction
• Responsible for supporting your team and line manager in delivery of business objectives
• Responsible for working closely with the customer, necessary operational teams and the customer to ensure effective and efficient resolution of customer request or query SLAs
• Responsible for accurate updating of relevant systems with key information to enable successful resolution of customer requests or queries and tracking of all mandatory KPIs
• Responsible for personal governance and adherence to procedures ensuring compliance with company policy and best practice
• Responsible for personal compliance with and suggesting improvements to the end to end joining process, policies and procedures
