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Job Title: Complaints HandlerJob Type: 6 months FTCLocation: WolverhamptonIndustry: Call Centre and Customer Service - HousingWorking pattern- Office based 1 month then hybrid 2 days in office a week
Do you have a knack for solving problems, keeping calm under pressure, and delivering outstanding customer service? We're looking for a Complaints Officer who can own each case from start to finish, ensuring every customer feels listened to, respected, and informed.
As a Complaints Handler, you'll manage a varied caseload, investigate complaints in line with the Housing Ombudsman code, and work closely with colleagues across the business to find fair, practical resolutions. You'll be the dedicated point of contact for customers throughout their complaint journey, providing timely updates and clear explanations at every stage.
What you'll do as a Complaints Handler
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Take ownership of complaints from initial acknowledgement to resolution.
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Investigate issues thoroughly and prepare clear, concise reports.
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Support vulnerable customers to ensure our service is accessible to all.
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Liaise with colleagues and senior leaders to remove barriers and find solutions.
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Keep accurate records and meet performance targets for timeliness and customer satisfaction.
What you'll bring
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Experience in complaint handling, ideally in a regulated environment.
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Strong written and verbal communication skills.
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A calm, empathetic, and professional approach - even in challenging situations.
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The ability to work independently, prioritise tasks, and meet deadlines.
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Solid IT skills and a good eye for detail.
Essential as a Complaints Handler
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GCSEs (or equivalent) in Maths and English.
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Basic understanding of housing regulation (desirable but not essential).
If you're passionate about delivering fair outcomes, building trust, and improving the customer experience, we'd love to hear from you.
Please apply within for Complaints Handler in Wolverhampton, or for more information call 0121 .631 5930
Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
