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Role Details:
- Location: Wolverhampton
- Hours: Monday – Thursday: 8:00am – 5:15pm Friday: 8:00am – 12:15pm
- 6 months each
- £17.00ph paye
Key Responsibilities:
• Managing a portfolio of customers and serving as the primary point of contact.
• Handling customer queries via phone, email, and customer portals.
• Order and schedule management, including placement, amendments, expediting, and delivery tracking.
• Liaising with internal teams such as production, sales, shipping, and warehouse to meet customer requirements.
• Raising quotations, invoices, and purchase orders, and resolving customer concerns.
• Monitoring and reporting performance, ensuring commitments are met.
Desirable Skills & Experience:
• Proven experience in a customer service or order management role.
• SAP experience and strong attention to detail.
• Transactional processing skills including order entry, quotations, and invoicing.
• Excellent communication and interpersonal skills.
• Ability to work independently and meet deadlines.
• Adaptable, calm under pressure, and able to manage changing priorities.
• Experience with customer portals is advantageous.
These roles offer the opportunity to work within a collaborative, dynamic team while supporting operational excellence in a fast paced environment.
If you or someone you know would be interested in applying, please contact me at your earliest convenience so we can discuss the next steps.
