Account Manager - Meta - Disrupt

Your next career starts with Acosta Europe.

Acosta Europe, a leading force in one of the world’s largest Sales and Marketing agencies, is currently seeking a strategic, results-driven, and detail-oriented Account Manager to take ownership of our high-profile Meta account at Disrupt.

This maternity cover role presents a unique opportunity to lead a flagship client relationship, drive meaningful business growth, and deliver exceptional service across a range of dynamic initiatives.

You will be responsible for managing a dedicated team, executing data-informed strategies, optimising investment, and ensuring consistent performance against clearly defined KPIs. Your leadership and insight will play a critical role in strengthening client partnerships, enhancing operational efficiency, and contributing to the long-term success of both Meta and Acosta Europe.

If you excel in fast-paced, collaborative environments and are passionate about delivering measurable impact through strategic account management, we’d be excited to hear from you.

Location

Hybrid – Primarily home-based

Salary & Benefits

• Salary: £40,000
• Bonus: 10% Performance-Related Bonus

Key Responsibilities

Business Development & Performance

• Employ the right team structure and talent to meet evolving client objectives.
• Define and agree on KPIs with the client, ensuring delivery within budget.
• Align team roles and responsibilities with service requirements.
• Leverage personal experience and best practices to exceed expectations.
• Develop short- and long-term KPIs in line with client goals.
• Create weekly briefings and reports to demonstrate performance.
• Lead activity plans to drive results.
• Use league tables, incentives, newsletters, and case studies to foster healthy competition (within self-employed guidelines).
• Deliver quarterly business reviews, including financial summaries, cost optimisation opportunities, and display feedback.

Leadership & Strategy

• Lead and coach the Operations Executive to meet KPIs and SLAs.
• Collaborate with the Senior Staffing Manager to implement fair bonus/KPI criteria.
• Motivate the team by aligning them with client strategies.
• Coach and develop employed colleagues to enhance performance.
• Create development plans tied to KPIs and appraisal processes.
• Host weekly field management team meetings to maintain motivation and performance.

Client Relationship Development

• Strengthen and retain client relationships through strategic planning and loyalty-building.
• Conduct regular meetings to review results and strategies.
• Build a robust contact strategy with key client stakeholders.
• Hold business development meetings to understand client goals and budgets.
• Develop strategic account plans to grow revenue, margin, and pipeline.

Reporting, Insight & Evaluation

• Drive performance using actionable insights and timely, accurate KPI reports.
• Anticipate client data needs and proactively implement solutions.
• Provide swift, substantiated performance recommendations.
• Analyse market, channel, fascia, and brand data to generate insights.
• Present feedback and recommendations during client reviews.

Communications

• Attend weekly internal management meetings with the Account Director.
• Participate in bi-monthly meetings with other Account Managers to share best practices.
• Communicate company values and goals to the team.
• Promote operational standards and client support across the business.

New Business

• Stay informed on industry trends and market developments.
• Conduct high-profile store visits with clients to identify opportunities.
• Share feedback and growth opportunities with clients regularly.

Data Recording & Reporting

• Audit field team reports to ensure alignment with client requirements.
• Track performance against KPIs and adjust strategies as needed.

Compliance

• Maintain a full understanding of retailer standards and expected conduct.

Financial Management

• Manage budgets and ensure accurate financial oversight.
• Oversee bonus spending within agreed parameters.
• Complete monthly reconciliations and forecasts with the client.
• Collaborate with the Account Director on Month End and FAR processes.
• Ensure timely invoicing and communication on financial matters.
• Raise additional activity invoices within 24 hours.
• Secure purchase orders in advance for all spend.
• Resolve aged debt and invoice queries promptly.

Administration

• Validate field results through audits.
• Maintain records of equipment and company property allocated to the field team.

Other Requirements

• Follow company policies and procedures.
• Comply with health & safety regulations.
• Take ownership of personal development and complete mandatory training.
• Adhere to GDPR policies and practices.

Essential Knowledge & Skills

• Proven experience in account management (retail, sales, or client services preferred).
• Strong leadership and coaching skills with a track record of meeting KPIs.
• Excellent communication and relationship-building abilities.
• Strong analytical skills with the ability to interpret data and provide insights.
• Budget management and financial reporting experience.
• Ability to thrive in a fast-paced, multi-project environment.
• Proficiency in Microsoft Office Suite and CRM systems (training on Disrupt Staffing Portal provided).

Highly Desirable Experience

• Previous experience in retail, FMCG, or sales.
• Technical product knowledge or interest (not essential).

JOIN THE TEAM