Independent Living Adviser

We are looking for 2 people to provide an Appointeeship Service to a caseload of individuals in Birmingham and Worcestershire. The successful candidates will be joining a leading not-for-profit organisation that provides independent living services to people with disabilities and health care needs nationwide.

Location: Home working, with an expectation to travel around Worcestershire. You will occasionally provide cover in the Birmingham area and visit our office in Birmingham (B6 4AH)

Salary: £25,610 per annum / £20,765 pro rata

Hours: 30 hours per week

Days & Times: To be confirmed with successful candidate, core hours areMonday to Friday, 8:30am to 5:00pm.

Closing: Tuesday 23rd September 2025

Interview: Interviews will take place via Microsoft Teams video conferencing software. Further details will be discussed with applicants who are shortlisted, you will be contacted by email (please check your junk/spam folders for our e-mails).

The Role - As an Independent Living Adviser (Appointeeships), your main duties will include:

• Acting as an appointee for a caseload of individuals to ensure all financial arrangements are properly documented and managed within Penderels Trust guidelines.
• Ensuring Appointeeships are managed in a person-centred approach that promotes the independence of the individual
• Ensuring that systems are in place for each individual receiving an Appointeeship and to ensure that they are safeguarded from fraud and financial abuse
• Liaising with Local Authorities, the DWP and other official agencies in all matters relating to Appointeeships including change of circumstances and to do this without unnecessary delay resulting in over/underpayments.
• To organise and attend meetings and/or reviews with customers, colleagues and local authority staff where necessary including initial visits to new Appointeeships
• To keep up to date with changes to legislation relating to Appointeeships
• Entering and maintaining information on a central database relating to all individuals receiving an Appointeeship

Skills, Experience and Qualification - We are looking for someone with the following attributes:

• Experience of working with vulnerable people
• Experience of providing information or advice to others or within a customer service environment
• Ability to communicate clearly both verbally and in writing, adapting your style to suit the audience.
• Ability to manage diary and workload effectively.
• Current driving licence and unrestricted use of vehicle
• Good working knowledge of Microsoft Office packages (including Word, Excel and Outlook)
• Ability to produce letters and other documents to a high standard.
• Ability to input and maintain accurate data records.
• Excellent telephone manner
• Ability to work as part of a team and on own initiative.
• Ability to work flexibly and to deadlines.
• Hold minimum GCSE Grade '4' or equivalent in English and Maths

This post is subject to the completion of a satisfactory enhanced DBS check prior to appointment.

Perks: Employee assistance programme / Corporate Health Cash Plan / Subsidised car breakdown cover / Death in service benefit / 23 Days annual leave plus Bank Holidays initially (Increased entitlement with length of service) / 2 Additional leave days in December (After 12 months’ service) / Wagestream

Penderels Trust is a Disability Confident Employer and will offer a guaranteed interview to disabled candidates who meet the job specification.