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- Competitive salary
- Excellent working environment
- Progression opportunities
- Westfield health
- Manage technical support queues from triage through to resolution, ensuring compliance with SLA response and resolution times.
- Troubleshoot, diagnose, and resolve hardware, software, and system-related issues.
- Act as a key liaison with third parties and government systems to escalate and resolve operational IT issues.
- Oversee endpoint management, including policy enforcement, configuration, application deployment, and Windows OOBE imaging.
- Administer virtual endpoints and assets within a cloud-hosted infrastructure.
- Perform patching and vulnerability management across operating systems, firmware, networks, and business-critical applications.
- Support staff onboarding and offboarding processes, ensuring smooth IT access setup and deactivation.
- Manage licensing, user accounts, and group permissions within Microsoft 365.
- Proactively monitor system health, conduct Level 1-3 incident analysis, and escalate identified cyber security risks.
- Participate in incident management activities, including major incident response calls, adhering to ITIL support practices.
- Maintain and enhance network infrastructure, ensuring optimal performance and security.
- Identify and implement automation opportunities to improve IT processes and end-user experience.
- Ensure compliance with IT security policies, ISO 27001 standards, and cyber insurance obligations.
- A self-starter with the ability to manage issues through the full lifecycle from triage to resolution.
- Strong verbal and written communication skills, with a proactive approach to user support.
- Analytical mindset with the ability to identify trends, recurring problems, and provide effective solutions.
- Solid understanding of Office 365 applications, Azure Active Directory, and Intune administration.
- Knowledge of Cisco infrastructure tools and fundamental networking principles.
- Awareness of ITIL support frameworks and cloud computing environments.
- Knowledge of ISO 27001 Information Security standards or equivalent frameworks is beneficial.
