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We are looking for an experienced Aftersales Manager for our client in Worthing. If you have a record of success working in a main dealer enviroment with strong management and people skills this could be a great opportunity for you.
QUALIFICATIONS
Essential
GCSE Grade C or above in English and Maths or equivalent
City and Guilds in Motor Vehicle Technology or equivalent
Desirable
National Craft Certificate or Equivalent
NVQ/SVQ levels 2 and 3 in Customer Service or equivalent
Management Qualification Btec/Business Management Diploma
ATTAINMENTS/COMPETENCIES
Essential
Ability and skills to deal with the overall management of the Service Department
Good understanding of all Financial KPI’s of Service.
A good level of appropriate training which relates to the Service Managers role
Desirable
Knowledge of and ability to apply vehicle service/parts and warranty processes
Word processing/Excel skills
Knowledge of warranty administration systems
SKILLS REQUIRED
Essential
Good oral and written communication skills
Ability to work in a customer focused manner
Can lead by example and is totally focused on providing a high level of Customer Care
Able to motivate and lead others to perform in all aspects of their role
Smart and professional presentation at all times
Desirable
Self-prioritise workload according to the business needs
SPECIAL APPTITUDES
Essential
Self motivated and able to work under pressure
Commitment to the clients aims and objectives
Totally customer focused.
If this is the role for you please apply below and we look forward to catching up on the opportunity very soon.
