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Join Our Team as a Contact Centre Customer Care Officer!
Location: Kingswood, Bristol
Contract Type: Temporary
Hourly Rate: 12.85
Are you a customer service superstar looking for an exciting opportunity to make a difference in your community? Our client is on the lookout for enthusiastic and dedicated Customer Care Officers to join their Corporate Contact Centre team in Kingswood!
What You'll Do:
As a Customer Care Officer, you'll be the friendly voice on the other end of the line, providing essential support and guidance on our waste and recycling services. Your primary focus will be assisting customers with their garden waste subscriptions, ensuring they have a seamless experience. Here's what your day-to-day will involve:
- Handle Customer Enquiries: Resolve queries from customers applying for or renewing their garden waste subscriptions via telephone.
- Provide Expert Advice: Offer guidance on all aspects of the waste and recycling service, including booking garden waste sack collections.
- Support Online Access: Assist customers in navigating our online services, empowering them to access information with ease.
- Effective Communication: Use your tact and diplomacy to convey complex information in a clear and relatable manner.
- Collaborate: Work closely with various council departments and external organisations to resolve enquiries efficiently.
- Adhere to Policies: Ensure your work aligns with legislation, council policy, and operational service plans.
What We're Looking For:
To thrive in this role, you should bring:
- Customer Service Experience: Demonstrable skills and experience in a fast-paced customer service environment.
- Communication Skills: Excellent verbal communication skills, including questioning, listening, and establishing rapport with customers.
- Tech Savviness: A good working knowledge of office-based IT systems, including Microsoft Office and CRM tools.
- Problem-Solving Abilities: A knack for resolving a high volume of customer enquiries effectively.
- Financial Transaction Skills: Proficiency in handling payments and financial transactions.
Why Join Us?
- Full Training Provided: Don't worry if you're new to the role; we provide comprehensive training to help you excel!
- Supportive Environment: Join a dedicated team that values collaboration and customer care.
- Flexible Location: Work from our Kingswood Civic Centre, conveniently located in the heart of Kingswood.
Join us in making a difference! Your next adventure awaits!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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