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Job Title: Account Manager Location: Hybrid, 3 days in office in WrexhamRemuneration: £27,000 to £31,000 DOEContract Details: Permanent
Responsibilities:- Client Expertise: Become the go-to expert on our client's journey, understanding their organisation's history, methodology, systems, and products to provide top-notch support.- Product Guidance: Guide clients in leveraging our products and services, ensuring they receive clear, proactive support through both verbal and written communication.- Feedback Relay: Collect and relay client feedback to relevant teams to drive improvements and boost product adoption.- Educational Resources: Create and maintain high-quality educational resources and evergreen content to facilitate seamless product adoption and ongoing client engagement.- Digital Demonstrations: Deliver engaging digital demonstrations and contribute to automating product walkthroughs to enhance usability.- Query Resolution: Resolve client queries efficiently via the Help Centre, case management, phone, or video calls, adopting a solution-focused approach.- Proactive Identification: Identify client needs proactively and introduce relevant product features and services to enhance their experience and drive value.- Consistent Communication: Maintain consistent communication with clients and collaborate with internal teams for timely issue resolution and continuous service improvement.- Account Check-ins: Conduct regular check-ins with client accounts, identify upselling opportunities, and strengthen long-term relationships.- Growth Opportunities: Recognise growth opportunities within the client base, working closely with the Client Outcomes team to foster community growth.- Industry Trends: Stay updated on industry trends to provide clients with valuable guidance that supports their success.- Data Confidentiality: Ensure all client data is handled with the utmost confidentiality and compliance.
Skills / Traits:Self-Motivated: Self-motivated and organised, thriving in a fast-paced environment.Confident Communicator: Warm, confident communicator with a knack for building strong client relationships.Influential Demonstrator: Influential and adept at demonstrating products digitally to drive engagement and adoption.Market Awareness: Strong market awareness and understanding of customer behaviours.Collaborative Team Player: Collaborative team player with a passion for problem-solving.Tech Savvy: Technologically savvy, proficient in Microsoft Suite, including Excel and PowerPoint.Commercially Aware: Commercially aware, skilled at identifying client needs and providing tailored solutions.
Benefits:
- Annual Leave: Annual leave of 25-30 days based on length of service.
- Fitness Allowance: Sports and fitness allowance.
- Health Insurance: Private Health Insurance after 3 months.
- Pension Scheme: Pension scheme after 3 months (5% company contribution and 5% employee contribution).
- Life Insurance: Life insurance (4 times salary) after 3 months.
- Flexi-Time: Flexi-time working arrangements.
- Perks: Free car parking and complimentary lunches.
Join us in making a difference! If you are passionate about creating exceptional client experiences and are ready to take on a rewarding challenge, we want to hear from you!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
