Customer Sales Advisor

Customer Sales Advisor

£24,796 per annum

Permanent opportunity in Wrexham working 35 hours per week

Additional Benefits:

Hybrid role (3 or 4 days WFH)

27 days holiday plus bank holidays

Blue Light Card

Performance bonus

Friendly team and full training provided

Why you will love this role:

Work in a welcoming, supportive environment.

The satisfaction of contributing to a charity that makes a genuine difference across Wales.

Annual salary reviews and flexible working arrangements.

The chance to be part of a growing commercial function within a respected organisation.

Collaborate with diverse teams across the organisation.

The opportunity to work in a varied role which has impact and opportunities for development.

The Role:

We are supporting an incredible charity to recruit a Customer Sales Advisor to support the growth of the organisation. If you are a people person with exceptional customer service skills, this role could be perfect for you.

Responsibilities of the Customer Sales Advisor:

Handle inbound calls and email enquiries.

Provide exceptional service to new, existing, and lapsed customers, developing strong relationships and offering tailored training solutions.

Proactively contact new, existing, and lapsed customers via outbound calls in line with departmental KPIs to promote services and generate bookings.

Follow up with existing customers to nurture relationships and identify future training needs.

Collaborate with colleagues to achieve individual and team sales targets and contribute to overall departmental success.

Work towards monthly KPIs, focusing on call productivity, conversion rates, and booking volumes to evaluate performance.

Accurately manage administrative tasks using in-house systems including the CRM.

The Candidate:

The successful Customer Sales Advisor will have the following skills and abilities:

Passionate about providing excellent customer service

Confident using Microsoft Office (Word, PowerPoint, Outlook, Teams)

A clear and friendly communicator

Able to work both independently and as part of a collaborative team

The Client

A well-known charity known for being at the heart of communities across Wales.  This role is working in the newly established Commercial Department and plays a vital role in generating income to support their charitable mission.

Additional job titles/skills: Sales Advisor, Customer Service Executive.

Friendly Note : If this job is not for you but you are looking for a new opportunity, please contact us for a confidential discussion on your career.

To Apply

This vacancy is advertised by Travail Employment Group who are acting as an Employment Agency.

Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days.   If we have not contacted you within 7 days you may not have been successful for this position but please feel free to give us a call to discuss similar roles.

All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training and qualifications our client considers necessary for this position.

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