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Schedule: Monday - Thursday: 08:00 - 17:00 Friday: 08:00 - 16:15
Salary: 24,000 - 26,000
Permanent Role
We are looking for a Senior Sales Administrator to join a friendly family business based in Wrexham.
This is a varied role at the heart of a small but successful team, where you'll handle everything from sales and customer service to stock and despatch planning.
Key Responsibilities:
- Sales & Customer Service - dealing with trade and retail customers over the phone, email and occasionally face-to-face, providing product and delivery quotations, handling complaints, and resolving account issues.
- Sales Performance - using your sales experience and confidence to close sales over the phone.
- Order Processing - managing sales orders, including contract and account review, as well as processing returns and supplier orders.
- Stock & Despatch - planning despatches to both individuals and large companies, supporting stock control and replenishment, and assisting with order despatch.
- Systems & Records - keeping CRM up to date, maintaining accurate order progress, and understanding bills of material (essential).
- Additional Duties - General administration.
- Strong customer service skills and a proven sales track record
- Warehouse and stock experience are essential (Knowledge of shipping goods abroad will be advantageous)
- Organisational skills and the initiative to solve problems independently
- Good IT skills, ideally with Sage or similar systems would be a big advantage.
- A team-focused approach and flexibility to handle varied tasks
- A mindset geared towards quality, reliability, and continuous improvement
