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Do you have a passion for delivering exceptional customer service? Are you proactive, solution-focused, and eager to make a difference within a well-established and growing company? Join a leading business based in Wrexham and help maintain a strong customer-first approach.
Were seeking a Customer Service Coordinator to work closely with internal teams and customers, ensuring that service standards are met and any customer issues are resolved efficiently. If youre looking to be part of a team that values personal growth, innovation, and a collaborative culture, this is the opportunity for you!
Purpose of the Role:As a Customer Service Coordinator, you will be at the forefront of maintaining a reputation for outstanding customer service. Youll ensure that all customer interactions are handled with care, ensuring a seamless experience for every customer and promoting a Think Customer culture.
Key Responsibilities:Customer Credits: Process customer credits promptly and efficiently
Customer Returns: Manage and process returns quickly to minimize any inconvenience
Stock Issues: Resolve stock issues affecting order fulfilment and ensure customers are informed and offered solutions
Post-Delivery Support: Handle post-delivery issues such as damaged goods or missing items with a sense of urgency
Collaborate with the Compliance Team to identify, investigate, and resolve opportunities for improvement or non-compliance
Use company software packages to manage customer service tasks efficiently
Proactively engage with customers to ensure consistent service levels
Provide inbound telephone support to the Sales team
Undertake any other customer service-related duties as required
A good understanding of SOP systems and procedures
Ability to process large volumes of data accurately
Experience with Sage ideally and Microsoft Office (Excel, Word)
Excellent communication skills, both verbal and written, with the ability to interact across various teams
Strong attention to detail and an ability to prioritize and meet deadlines in a fast-paced environment
