Business Support Assistant

1) To be the point of contact for internal and external range of contacts of the Department in relation to matters pertaining to services provided by the Department. This will include dealing with visitors, telephone enquiries and the taking and passing of messages as appropriate, dealing with email enquiries and identifying and responding to customer queries/needs in accordance with Customer Service and departmental standards.

2) To be responsible for the collation, input and retention of accurate data and information into electronic and manual Departmental Systems. To include data retrieval, extraction and presentation to senior colleagues for reports and other purposes.

3) To be responsible for development of accurate local databases/spread sheets/systems under direction of the manager and to run routine standard/ template reports from systems and data bases, meeting deadlines set by managers and colleagues

4) To undertake reception cover as and when required, signposting customers, the public and other agency colleagues where appropriate providing an effective and efficient service.

5) To maintain a strong network with other Departmental and wider contacts, providing advice on the service and support as appropriate within the scope of the role.

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