ICT Service Desk Analyst

• Provide telephone and desk side support to the business, diagnosing and resolving customer calls while tracking and recording the incidents and requests raised using the Marval call logging system.

You will have experience of Windows, M365, Teams telephony, support desk and customer contact.

• You will also have strong communications skills, be equally as comfortable working in a team and on your own and where appropriate, you will be happy to muck-in and support your colleagues.
• Most of all, you will be a vital team member on the front line of our IT service delivery.

Qualifications and Education1

Educated to GCE A level or equivalent standard.

Experience of IT, communications, telephony (Teams) and mobile devices, including mobile device management (MS Endpoint), thin clients and laptops.

Experience of support desk and customer contact. Ability to understand and take account of end user/customer needs, able to converse appropriately.

Understanding of hardware and software in use in the authority to carry out IT and/or telephone equipment installations and software upgrades.

Experience of Teams and Sharepoint.

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OR6697