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- Coordinating service requests from field engineers, including the timely shipment and tracking of essential assets.
- Acting as the primary liaison between clients and internal teams to ensure prompt resolution of enquiries and seamless communication.
- Monitoring ongoing work and providing proactive updates to clients, ensuring complete transparency and trust.
- Managing on-site scheduling and workflows to meet strict customer deadlines and maintain service efficiency.
- Reviewing incoming customer contracts to ensure compliance with internal quality procedures and standards.
- Collaborating closely with key departments – including the Laboratory, Logistics, and Sales – to maintain service levels and meet customer KPIs.
- Generating accurate quotations and ensuring all pricing and related data is correctly processed and maintained.
- Supporting office functions, including general administration and providing reception cover when required.
- Proven experience in a customer service, administrative, or sales support role – this is essential for success in a client-facing environment.
- Outstanding communication skills, both written and verbal, with the confidence to liaise across teams and with external stakeholders.
- Strong IT proficiency, particularly in Microsoft Excel and the broader Microsoft Office Suite.
- A customer-first mindset, with the ability to understand client needs and deliver solutions that exceed expectations.
- A proactive, self-motivated attitude, paired with a collaborative and team-focused approach.
- The ability to stay calm under pressure, managing your workload effectively in a fast-moving and high-demand environment.
- Exceptional organisational skills, enabling you to multitask, prioritise, and hit deadlines with accuracy and efficiency.
