2nd Line Support Analyst

2nd Line Support Analyst

+ SC Cleared role

+ 6 month initial contract

+ 250 -300 per day - Inside IR35

+ This role is Onsite in Yeovil

Key Skills:

+ Current SC Clearance

+ PC Build, Desktop Support to 2nd Line Level

+ Windows 11

Day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, whilst minimising disruption and providing first-class customer service.

Primary role requirements:

• Responsible for maintaining and promoting highest level of service to the client.
• Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient
• Provide 1st and 2nd Line support for Incidents and Catalog requests
• Desktop / Laptop / VDI - build, configuration, and deployment to end users
• PABX administration and support.
• Supporting Win11 issues, Hardware, Testing capability
• Assist with software installation / deployment
• Software and hardware troubleshooting
• Work within challenging SLA's and follow escalation paths to the leadership team and product specialists and 3rd parties promptly when require
• Smartphone support (InTune)
• Local network cable patching
• M365, Autopilot, Intune