Customer Experience Representative

Charterhouse Recruitment Services

Posted 10 days ago, valid for 5 days

York, North Yorkshire YO60, England

Full Time

Life Insurance

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Sonic Summary

A leading insurance company in central York is seeking a Customer Experience Representative with a starting salary of £25,000 per annum and an end-of-year bonus of approximately £2,000.
The role requires individuals to have excellent communication skills and experience working towards KPIs, with no specific years of experience mentioned.
Employees will enjoy a hybrid working model after training, along with benefits such as 25 days of holiday, a gym membership contribution, and a festive hamper.
The position involves handling incoming calls, resolving customer queries, and building long-term relationships with clients.
The start date for this role is May 27th, allowing for a long bank holiday weekend and a four-day work week in the first week.

Customer Experience Representative

Overview

***A great opportunity to join a leading, successful, award-winning insurance company in central York

Offering amazing benefits, excellent starting salary and room to progress your career.

We are looking to recruit passionate and enthusiastic Individuals to join our thriving Customer Service Team! You will be working within a dynamic team in a modern and exciting office, providing support to the companies vast and interesting client base.***

Benefits

£25 000 per annum plus end of year bonus of circa £2K
Great start date - 27th May so you get to enjoy a long bank holiday weekend and a nice 4 day week on your first week :)
AMAZING Working hours 9am - 5pm Monday to Friday
Hybrid working once training complete.
£350 towards a gym or sports membership of your choice
£300 festive hamper (choose from luxury food and premium wine)
Medical coverage
25 days holiday with opportunity to buy 5 extra days holiday.
2 'You’ Days - Take time off for birthdays, celebrations, or family time, or to simply binge watch a new season of your favourite show
Sharesave scheme
Pension, critical illness cover, life assurance

Responsibilities

Dealing with incoming calls and all general enquires for our small business customers
Providing the very best customer service and delivering an honest and helpful service
Dealing with queries and helping to resolve sometimes difficult or sensitive situations
Having in depth conversations with customers and retaining their business by building long standing relationships and introducing them to better suited products
Understanding the customers needs in order to deliver the right quotation
Working on the CRM system to update information
Working towards targets and KPI’s

Qualifications

Excellent communication skills - It is a necessity to be able to communicate both verbally and in writing in a professional, clear and effective manner.
Organisational skills.
Experience working towards KPI’s
Working as an individual and part of a team

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Customer Experience Representative

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