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We are recruiting for an experienced Service Advisor to join one of our leading clients based in North Yorkshire. A family-owned, progressive organisation who have multiple sites across North and West Yorkshire, the Northeast and the Midlands.
This dual-role position involves coordinating repairs for machinery, upselling and booking in services and administration. You will maintain high standards of customer service, and drive department growth.
We are looking for a service led candidate who has experience managing documentation, processing invoices, warranties and has strong attention to detail. A strong communicator who can work with stakeholders.
If you have experience with the below duties and are looking for a new and exciting opportunity, send us your CV to be reviewed. We are actively recruiting for this role.
Key Responsibilities:
- Coordinate customer inquiries and workshop bookings.
- Ensure timely and quality repairs - keeping customer up to date with progress
- Promote additional services and maintain accurate service records
- Process work orders, invoices, purchase orders, and warranty claims
- Deliver excellent customer service levels at all times
Skills & Qualifications
- Proficient in Microsoft Office
- Strong written and verbal communication with attention to detail
- Excellent organisational and time management skills
- Ability to analyse service data and contribute to departmental improvements
- Customer-focused mindset with a drive to meet company goals
- Previous experience in a supervisory, coordination role (Plant hire, Agriculture or Automotive)
