Assistant General Manager

An exciting opportunity has arisen for a Guest services Manager to join our York site!

We are proud of our brand, a growing group of aparthotels, all found in prime cities in great locations! Roomzzz York boasts 97 luxury apartments, located on the banks of the River Ouse and directly next to Rowntree park. Its perfect for when you want the city within easy reach, but you like the quiet that comes with being away from the hustle and bustle.

Roomzzz York has an onsite Gym, Deli, Car Park and excellent staff facilities. Combining the comfort of a hotel with the convenience of serviced apartment, our aim is simple: to give our guests more space, more freedom and more of the things they want and less of the things they don't.

As an Assistant Hotel Manager, your role is to support the Hotel Manager and Hosts in the running of the hotel. This is a fantastic opportunity to be part of a luxurious brand where out friendly team thrive on delivering an excellent guest and member experience!

Main Duties:

• Manage induction and basic skills training of Reception team.
• Ensure the team is technically efficient and to carry out items of technical training needs.
• Oversee management of all reservations and group bookings.
• Responsible for all daily revenue controls, deductions, refunds and revenue management of the department.
• Guest services such as wake-up calls, telephone messages, information requests etc are professionally and consistently done to maximise guest satisfaction.
• Duty Management of shifts.
• Manage inventory on various 3rd party websites by ensuring they are constantly monitored and updated.
• Carry out daily Housekeeping room checks and to report on any issues arising.
• Deputise in the absence of the hotel manager.

Required Skills:

• Excellent customer service skill.
• Strong communication skills both written and verbal.
• Experience in the hotel industry, ideally in a supervisory role.
• IT Literate.
• A desire to be fully involved in a successful business.
• Organised with the ability to multi-task.
• Enthusiastic, team-orientated and the ability to successfully work with others.

In addition to working within our team, you will receive some great benefits;

• A range of flexible benefits to help you in and out of work.
• Free Uniform.
• Generous Incentive scheme.
• Pension Scheme.
• Fantastic company discounts.
• Progressive training plans and communication structure.

Please note this position is 40 hours per week, 5 days over 7. Some weekends and Bank Holidays may be required.

Job Types: Full-time, Permanent

Pay: £28,500.00 - £29,500.00 PA

Benefits:

• Company events
• Company pension
• Employee discount
• On-site parking
• Store discount

Schedule:

• Day shift as standard, Occasional night shift cover and when business demands

Education:

• A-Level or equivalent (preferred)

Experience:

• Hospitality: 2 years (preferred)

Work Location: In person