Back to search
Training Relationship Executive
York
拢35k pa plus benefits
Have you experience of working in training ?
A rapidly growing and successful training business in York is seeking a Training Relationship Executive to join their team.
The position is ideal for someone with a background in account management or client relationship management, or for those already in a similar role.
The Training Relationship Executive will be responsible for managing, coordinating, and booking training activities for a major client, as well as supporting broader internal training operations.
Emphasis is placed on account management, relationship-building, and operational coordination to ensure the highest level of training coordination and service delivery for clients.
This position is key to a respected UK training organization offering courses in mechanical, electrical, and water hygiene across industries such as healthcare, manufacturing, and facilities management.
Role Overview:
路Complete management of the deployment of customer training needs analysis, offer, planning, invoicing and evaluation/post-training.
路Management and coordination of contractual requirements and specific customer expectations
路Carrying out technical visits to sites to assess local specificities and integrate these constraints into the organisation of training.
路Close collaboration with the Key Account Project Manager to ensure that programs meet customers' strategic and organisational expectations
路Manage relationships with key client accounts to ensure seamless training delivery.
路Scheduling of on-site or online training sessions for multiple regions
路Organize internal training schedules and liaise with partner training providers for external courses when necessary.
路Supervision of training deployment on site or online, coordination of local customer constraints.
路Maintain accurate client and course data within the CRM system.
路Respond to client queries promptly and professionally.
路Work closely with internal teams to assist in planning and delivering training programmes.
路Anticipation of future training needs, considering customer feedback and evaluations of previous sessions
Experience & Skills Required:
The ideal candidate will demonstrate the following:
路Previous experience in client relationship or account management.
路Strong organizational and coordination skills.
路Excellent communication and interpersonal skills.
路Proficiency with CRM systems and administrative tasks.
路Ability to plan and coordinate multi-site/multi-national projects.
路Versatility and adaptability: simultaneous management of several complex projects with contractual and regulatory constraints.
路Customer focus and collaboration: working closely with the Key Account Project Manager to ensure contractual objectives are met and customer satisfaction is achieved.
