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2nd Line IT Support

Hays Technology
Posted 4 days ago, valid for a month
Location

York, East Riding of Yorkshire YO434XA, England

Salary

£180 - £200 per day

Contract type

Full Time

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Sonic Summary

info
  • A 2nd Line IT Support Contractor is needed for a 3-6 month contract in York with a day rate of £200.00 (inside IR35).
  • The role involves resolving escalated incidents and service requests within a busy IT Service Desk environment.
  • Candidates should have previous experience in IT Service Desk roles and strong knowledge of Windows 11, Active Directory, and M365 services.
  • Familiarity with InTune and ITIL service management processes is also required for success in this position.
  • This role offers hybrid working after initial training and is likely to extend beyond the initial 3 months.

2ND LINE IT SUPPORT
3-6 MONTH CONTRACT
DAY RATE - 200.00 (INSIDE)
LOCATION: YORK
HYBRID WORKING

Your new role
A 2nd Line IT Support Contractor is required to join a well-established IT Service Desk who supports the business on a National scale. The 2nd Line Contractor will be part of the Team who pick up and resolves any escalated incidents and service requests and those requiring advanced troubleshooting and resolution.

What you'll need to succeed

  • Previous experience of working on a busy IT Service Desk
  • Strong knowledge of Windows 11 (On-premise domain & Cloud integrated)
  • Experience with Active Directory and Azure Active Directory user & group administration
  • Ability to support M365 services (Teams, SharePoint, OneDrive)
  • Knowledge of InTune
  • Previous experience of working with ITIL service management processes


What you'll get in return
This is an initial 3-Month contract - highly likely to extend to 6 Months - Hybrid working after Initial Training - 200.00 Per Day (Inside / Umbrella).

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

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