Back to search
Location: York area
Hours: Full-time
Salary: Competitive + excellent benefits
Hybrid/flexible working available
Are you a people-person with a passion for tech and a talent for making processes run smoothly?
Staff Power is delighted to be recruiting on behalf of a respected and forward-thinking law firm based in the York area. Were looking for a personable, proactive, and tech-savvy Training and Process Support Analyst to join their growing IT team.
This is a fantastic opportunity for someone who loves helping others, is confident in delivering training, and wants to play a key role in driving positive change across the business.
What Youll Be Doing:
- Delivering tailored training sessions on IT systems, legal applications, and internal processes (1-to-1 and group)
- Supporting departments with process-related queries and helping them follow best practices
- Assisting with the rollout of new systems and ensuring smooth user adoption
- Creating clear, easy-to-follow user guides and documentation
- Providing hands-on support for internal systems, resolving how-to queries
- Helping onboard new starters with system/process training
- Monitoring usage to identify training needs and areas for improvement
- Collaborating with IT, Compliance, and department heads to keep processes sharp and consistent
Who Were Looking For:
- Friendly, approachable, and confident engaging with colleagues at all levels
- Confident in training at all levels
- Strong understanding of business processes and a knack for identifying inefficiencies
- Skilled in explaining systems and processes in a clear, user-friendly way
- Good organisational skills with the ability to juggle multiple priorities
- Confident using Microsoft Office and familiar with legal software (bonus points!)
- A genuine enthusiasm for helping people work smarter and more efficiently
- Occasional travel to other offices
Whats on Offer:
- A supportive, friendly work culture where people genuinely enjoy what they do
- Flexible and hybrid working options
- Career development opportunities with a clear progression framework
- Great benefits package including pension, life cover, health plan, enhanced family leave, generous holiday allowance (including your birthday off!), and cycle-to-work scheme
- A social and collaborative environment where your input is valued
Ready to make a difference and grow your career in a dynamic legal environment?
Apply now through Staff Power and take the next step in your IT and training journey!
