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Luxury Tour Administrator
- Location: York City Centre
- Job Type: Full-time
- Salary: £25,355
- Working Hours: Full-time - Mon-Fri 9-5.30
Do you want to work for one of the best employers in York? Look no further!
We are currently recruiting for a Luxury Tour Administrator for our client, where you will play a crucial role in supporting post-sale administrative tasks, ensuring a seamless handover from the point of sale to the delivery of travel documents and services. This position is ideal for someone who thrives in a fast-paced environment and is committed to delivering exceptional customer service throughout the customer's journey.
Day-to-day of the role:
- Process all service bookings once a sale has been confirmed, ensuring accuracy and timely completion.
- Liaise with suppliers to confirm arrangements and resolve any service-related queries or issues.
- Prepare and issue final travel documents to customers, ensuring all details are correct and professionally presented.
- Handle inbound customer calls relating to existing or completed bookings, providing reassurance or clarification.
- Maintain accurate records of all bookings, changes, and supplier communications.
- Collaborate closely with the Sales team to ensure smooth handover and clear understanding of customer expectations.
- Monitor deadlines for confirmations and documentation, proactively chasing suppliers or colleagues when required.
- Support general administrative tasks within the Sales department as needed.
Required Skills & Qualifications:
- Demonstrable experience of meeting and exceeding goals or targets in a previous role.
- Strong attention to detail, ensuring accuracy across all documents, bookings, and communications.
- Excellent verbal and written communication skills, both with customers and suppliers.
- Strong problem-solving and time management skills, with the ability to prioritise and manage multiple tasks simultaneously.
- Tech-savvy, confident using Microsoft Office and Excel, and able to navigate multiple booking or CRM systems.
- Highly organised, with a proactive mindset and a focus on staying ahead of deadlines and service confirmations.
- Customer-driven mindset with a commitment to delivering excellent service and supporting the full customer journey.
- Resilient, positive, and personable approach – remains calm under pressure and builds strong working relationships.
- A passion for travel is advantageous, but not essential – enthusiasm and curiosity are just as valuable.
Benefits:
- Excellent working location in the city centre with easy public transport links
- Employee discounts
- 33 days holiday inc bank holidays
- Buy and sell holiday scheme
- Healthcare benefits
- Enhanced maternity and paternity leave
- Contributory pension scheme
If this sounds like it could be for you, don’t hesitate in applying!
