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Tour Administrator
Do you dream of delivering exceptional experiences? Do you thrive in fast-paced, dynamic environments where you can showcase your skills and make a real impact? This is a fantastic opportunity to join an award-winning company in York, becoming an essential part of their mission to craft unforgettable experiences. This is a full-time, permanent role, Monday to Friday, offering incredible opportunities for growth and development.
You will be an exceptional administrator and your day will involve:
- Addressing availability issues with speed and creativity, finding the best alternative solutions.
- Handling unexpected last-minute changes with confidence, ensuring smooth operations while maintaining high-quality service.
- Building strong, effective relationships with key suppliers to deliver exceptional solutions aligned with the company’s brand.
- Communicating seamlessly with suppliers, managers, and internal teams to ensure a flawless experience.
- Assisting customers with modifying their plans, ensuring requests are met within strict timeframes without compromising service quality.
- Upholding high standards by adhering to robust processes and meeting SLA and KPI targets.
What we’re looking for in our Tour Administrator:
Ø Proven experience in a fast-paced, customer-focused role and the ability to manage tasks efficiently while maintaining impeccable attention to detail. You will have a strong interest in providing outstanding service and an excellent understanding of geographical destinations.
Ø Clear, concise verbal and written communication skills with top-notch English and numeracy abilities are also essential. A collaborative and positive mindset is key to working effectively within a team.
In return, you will receive:
- Comprehensive training and support to help you succeed in your role.
- A vibrant and collaborative team culture that values your contributions.
- Opportunities to grow and make a real impact in delivering world-class experiences.
Competitive Salary: £25.5K, 33 days of annual holiday to recharge, access to a healthcare benefit scheme and extensive well-being services, including money-back options.
Life Assurance and Death in Service benefit equivalent to 4x your basic salary, Group Personal Pension Plan to help build your future & extensive staff discounts to enhance your experience!
Job Types: Full-time, Permanent
Admin/travel/tours/events/visits/holidays/customer service/administration
