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Support the Pharmacies that support America's Communities!
At Liberty Software, we work directly with independent pharmacies across the country and are proud to help them serve their customers and communities. As we continue to grow, we are seeking a Startup Installer / Retail Pharmacy Technician to support new customer implementations.
In this role, the Startup Installer is responsible for performing hardware installations, software deployments, technical validations, and troubleshooting activities before, during, and after go-live. This position works closely with Pharmacy Success Managers (PSMs) and internal technical teams to ensure new pharmacy locations are fully configured, production-ready, and confident using Liberty’s products.
Startup Installers leverage both pharmacy industry experience and technical expertise to establish trusted relationships with new clients, provide effective training, and deliver a smooth implementation experience.
This position is primarily based in our Grapevine, Texas office with occasional travel to client locations as needed.
What You'll Do:
- Complete full startup equipment installations and configurations for new client pharmacy locations
- Install and configure operating systems, Liberty’s proprietary pharmacy management software, and related software packages
- Install and support hardware and peripheral components, including workstations, servers, monitors, keyboards, printers, scanners, point-of-sale lanes, cables, and networking equipment
- Perform pre–go-live conversion hardware checks to ensure all systems are configured correctly prior to launch
- Provide telephone- and web-based training (primary), and onsite training (secondary), on Liberty’s pharmacy software
- Assist pharmacy staff by troubleshooting hardware and software issues, insurance claim adjudication problems, and general system questions
- Serve as the assigned Technical Account Manager (TT AM) for designated PSM-supported locations
- Respond to client inquiries regarding system operation and diagnose hardware, software, and user issues
- Recommend and/or perform corrective actions to resolve identified problems
- Provide instruction on both basic and advanced independent pharmacy workflows to users with varying levels of experience and technical comfort
- Deliver follow-up assistance to new pharmacy clients after implementation to ensure continued success
- Provide detailed updates, status reports, and completion information to managers, internal teams, and clients via phone, email, ticketing systems, or in-person communication
- Collaborate effectively with cross-functional teams to support implementation success
- Travel to client pharmacy locations as needed (partial travel required)
Qualifications:
- Minimum of two years of related experience, such as pharmacy operations, technology support, or software implementation
- Pharmacy technician and/or technology-related education or certifications preferred (e.g., PTCB, CompTIA)
- Professional, friendly demeanor with the ability to communicate effectively at all levels of client organizations, including owners, pharmacists, technicians, and clerks
- Strong teaching ability with patience and empathy, especially when working with users who may be uncomfortable with technology
- Experience using remote-connection tools for training and support
- Ability to work independently with limited supervision
- Comfort with emerging technology, hardware installation, and a desire to continuously learn and improve
- Strong attention to detail
- Excellent listening, documentation, and critical thinking skills
- Ability to occasionally lift and/or move up to 50 pounds
- Must possess a valid, unexpired driver’s license, maintain personal auto insurance, and be able to travel up to 25% of the time, including overnight travel, within the assigned region
Benefits Starting Day One:
- 100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost
- Family coverage available with Liberty contributing 50% of the premium
- Fully vested 401(k) with employer match
- Employer contributions to Health Savings Accounts (HSA)
- Generous paid time off and paid holidays
- Tuition reimbursement and continuing education support
- Adoption expense reimbursement
- Dependent Care Flexible Spending Account (FSA) for tax savings on childcare
- Confidential counseling resources for mental health, financial planning, and more, via Optum EAP
- Fully stocked breakroom
Be the expert! Apply today!
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