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Position Summary
The ideal candidate will be experienced with bank products and have a passion for helping customers, building relationships, and promoting all bank services. The purpose of this position is to provide prompt, efficient and friendly service to customers involving new account information and teller transactions as needed. This is a cross‐trained position and requires the ability to multi‐task, provide assistance with employee development, oversight of banking associates, and serves as the back‐up to the Branch Sales Manager
Primary Responsibilities:
- Possessing a thorough understanding and knowledge of required documents to open/renew accounts as well as products and services offered by the bank:
- Greeting all customers in a pleasant and professional manner and provide prompt, efficient and accurate service.
- Evaluate the needs of potential customers and offer appropriate financial products and services including but not limited to checking; savings; certificates; IRA, etc.
- Prepares new customer application and obtains all required information to open new/renew accounts; ensures all regulatory required disclosures are provided to the customer
- Provides ongoing relationship servicing with current customers to maintain/gain additional business
- Solicits new business through outside sales in the market, as well as through Bank promotions
- Identifies customers’ needs and either provides service or refers to appropriate staff
- Assists customers seeking loans by taking information necessary and referring them to a loan officer
- Is cross trained in other branch functions including all teller transactions and most Branch Manager duties:
- Balances and reconciles all transactions daily ensuring minimal cash outages
- May be asked to assist in working teller line if needed
- Oversight of banking associates
- Follows appropriate bank, regulatory and all legal requirements.
Requirements:
- High School Diploma required / College degree preferred
- Banking experience required
- Sales and Customer service experience a plus
- Leadership ability and qualities
- Multi‐Tasking a must
- Ability to train a plus
- Excellent communication skills, both verbal and written
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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