Description

The Director of Operations is responsible for leading and overseeing all operational activities within the assigned region to ensure the efficient, safe, and cost-effective delivery of logistics services. This role drives the execution of strategic initiatives, optimizes operational performance, and ensures alignment with company objectives related to growth, profitability, and customer satisfaction.

This position provides leadership across multiple facilities, ensuring consistent execution of operational standards, regulatory compliance, and continuous improvement initiatives while building and developing high-performing teams.

Requirements

Key Responsibilities

Operational Leadership

Lead regional logistics operations, including transportation, warehousing, inventory management, and delivery performance
Develop and execute operational strategies to improve efficiency, cost control, and service delivery
Establish and enforce operational standards, procedures, and quality controls
Support business scalability, strategic planning, and regional growth initiatives

Performance & Continuous Improvement

Monitor and manage key performance indicators (KPIs), including service levels, delivery accuracy, turnaround time, and safety metrics
Drive continuous improvement initiatives through Lean practices and process optimization
Conduct risk assessments and implement corrective actions to maintain operational stability

Compliance & Safety

Ensure compliance with company policies, OSHA, DOT, and all applicable regulations
Promote a strong safety culture and ensure adherence to workplace safety standards

Leadership & Team Development

Lead, coach, and develop operations managers, supervisors, and frontline teams across multiple sites
Support workforce planning, labor relations, and employee engagement initiatives
Foster a high-performance culture aligned with organizational goals

Financial & Cross-Functional Management

Manage operational budgets, authorize expenditures, and ensure financial discipline
Collaborate with Sales, HR, IT, Finance, and executive leadership to align strategies and business objectives
Maintain strong communication between regional operations and corporate leadership

Qualifications

Bachelor’s degree in business management, Supply Chain, or a related field
Minimum 5 years of logistics or operations leadership experience
Minimum 3 years of experience in Lean, engineering, or continuous improvement methodologies
Minimum 3 years of experience with quality management systems
Experience in labor relations and workforce management
Strong leadership, communication, and organizational skills
Demonstrated ability to analyze data, manage KPIs, and drive operational performance
Proficiency in Microsoft Office and relevant operational systems
Ability to pass a criminal background check and drug screening

Work Environment & Physical Demands

Combination of office and warehouse or plant environments
Frequent exposure to moving mechanical equipment and varying environmental conditions
Work environment includes moderate to high noise levels
Requires standing, walking, sitting, bending, and reaching throughout the workday
Must wear appropriate Personal Protective Equipment (PPE) while on the shop floor

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