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Description
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Summary:
The Administrative Assistant (AA) will be responsible for performing all functions necessary to maintain the efficient workflow of all front desk receptionist duties.
Essential Duties and Responsibilities:
- Stand and greet all patients as they arrive in a friendly, courteous, and professional manner
- Demonstrate and maintain a working knowledge of customer service principles, and departmental expectations regarding customer service
- Routinely check and respond to work e-mail
- Document in the computer system all necessary demographic, insurance, and financial information
- Maintain patient charts; including creating new files, scanning files into the computer system, filing, shifting, and breaking down charts
- Responsible for photocopying records and documents for billing purposes
- Perform clerical duties, including mail delivery, faxing, copying, and scanning
- Responsible for answering, screening, and directing incoming phone calls
- Collect co-payments or other applicable financial payments
- Performs exit interviews with all patients
- Facilitate daily deposits and perform cash reconciliations
- Maintain daily financial log including documenting patient financial class, amount owed, amount collected, and scanning completion
- Maintain daily patient log including documenting chief complaint, time and date of entry, time and date of exit, services rendered, and discharge/transfer information
- Document patient volumes for the previous day
- Maintain and compile reports and informational packets for distribution
- Perform any job related to the registration process
- Participate in performance improvement activities as necessary
- Perform other duties as assigned
Safety / Infection Control:
- Demonstrate knowledge of and adhere to regulations and Emergency Center policies and procedures pertaining to safety, emergency preparedness, infection control, OSHA, fire safety and hazardous materials
Customer Service:
- Maintain confidentiality of patient related issues and adhering to all HIPAA rules and regulations.
- Demonstrate effective interpersonal skills
- Treat all patients, visitors, and staff members fairly and with respect and strive to make them comfortable by offering refreshments.
- Utilize effective communication methods in an accurate, courteous, and professional manner.
- Explain all procedures, treatments, and care while remaining aware of language barriers
- Able to perform care in non-judgmental manner and recognize discrepancies between patient and personal beliefs
Requirements
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Qualifications
EDUCATION & EXPERIENCE
- High school diploma or equivalent
- 1-3 years office experience in a health care setting preferred
- Previous customer service experience preferred
- Must be able to effectively communicate with customers both in person, and over the telephone
- Must have understanding of basic medical terminology
LANGUAGE/MATH/REASONING ABILITY
- Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
- Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations
COMPUTER SKILLS
- Basic computer skill
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