HTeaO Assistant General Manager (Abilene-Buffalo Gap)

Job Description: Assistant General Manager (AGM)

Location: On-site at HTeaO Abilene Buffalo Gap

Job Type: Full-time or Part-time

Reports to: General Manager

Position Summary
As an Assistant General Manager at HTeaO, you will serve as a vital link between frontlines operations and upper management. You will assist the General Manager in leading store operations, supporting team development, ensuring outstanding guest service, and maintaining operational standards. You’ll also be prepared to step in as the Manager on
Duty when needed. This is a hands-on leadership role ideal for individuals who are passionate about service, team culture, and operational excellence—with the potential to grow into a General Manager role.

Key Responsibilities

Leadership & Team Support
- Act as Manager on Duty during assigned shifts.
- Lead and support shift teams, promoting a positive and collaborative work environment.
- Train, mentor, and coach new and existing team members in line with HTeaO standards.
- Model professional behavior and HTeaO values in all interactions.

Operations & Service
- Assist with store opening and closing procedures.
- Maintain adherence to food safety and cleanliness standards.
- Monitor product quality and operational consistency.
- Support scheduling, inventory, and daily task management.
- Follow all safety and company policies, ensuring compliance at all times.

Customer Experience
- Ensure outstanding customer service is delivered consistently.
- Engage with guests in a cheerful and professional manner.
- Address and resolve customer concerns promptly and effectively.

Administrative & Financial Support

- Assist with labor management, cash handling, deposits, and reporting.
- Support inventory management, stock rotation, and ordering processes.
- Help monitor sales and performance metrics to identify areas for improvement.

Community & Brand Representation

- Represent the HTeaO brand positively within the local community.
- Support brand promotions, new product rollouts, and in-store events.

Qualifications
- High school diploma or equivalent required; further education preferred.
- Minimum 1–2 years of supervisory experience in food service, QSR, or hospitality.
- Experience leading teams and managing shifts in a fast-paced environment.
- Ability to remain calm under pressure and lead by example.

Desired Traits
- Consistency and reliability
- Cheerful and positive attitude
- Values teamwork
- Loves serving and helping others

Schedule & Requirements
- Must have open availability (mornings preferred)
- Weekend availability required
- Ability to work on your feet for several hours
- Capable of lifting moderately heavy objects when needed
- No remote work – this is an in-store leadership role

Physical Setting - Quick service; fast food restaurant environment
Supplemental Pay
Eligible for tips

Equal Opportunity Employer

HTO EMP., LLC is an equal opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color, religion, sex, sexual
orientation, gender identity, age, national origin, disability, or protected veteran status.
Qualified applicants with criminal histories will be considered for employment in a manner
consistent with all federal, state, and local ordinances.

If you need assistance or an accommodation due to a disability, please contact us at
ourteamcares@hteao.com.