Operations Manager

RESPONSIBILITIES:

·         Oversee all aspects of daily operations, including fuel/lubricant deliveries, fleet

coordination/maintenance, inventory control and DOT compliance

·         Represent Sun Coast and company values in all customer and employee interactions

·         Serve as the central point of contact for all customer issues involving drivers or deliveries, ensuring a high level of customer service and timely resolution

·         Respond to and resolve on-site delivery issues, including spills or cross drops; perform root cause analysis, coordinate appropriate response personnel, and communicate resolution plans to the customer

·         Conduct new customer site evaluations, assess delivery conditions, document site-specific requirements, and update account notes accordingly

·         Lead internal driver review meetings related to incidents, in collaboration with the driver management team

·         Monitor and document driver concerns, delivery site issues, and operational obstacles, providing timely feedback and support

·         Partner with the driver management team to determine and administer corrective actions as needed for safety, policy, or performance violations

·         Enforce DOT compliance, safety protocols, and company policies; provide ongoing coaching and guidance to promote a culture of safety

·         Assist with driver recruiting efforts, including interviews, road tests, and coordination of pre­employment drug testing

·         Work closely with Sales to ensure operational readiness in meeting customer demand and delivery commitments

·         Ensure operational alignment with financial goals by working with the Terminal Manager to understand P&L drivers, EBITDA, and cost management strategies

·         Identify and implement process improvements to increase efficiency, reduce waste, and elevate customer satisfaction

·         Maintain accurate records, reports, and documentation related to safety, compliance, and performance metrics

·         Promote a positive, accountable work culture by leading, mentoring, and developing site personnel

REQUIREMENTS:

·         Locals only please, must live within 60 miles of the terminal

·         2+ years of operations leadership experience 

·         Basic knowledge of Microsoft Office programs

·         Valid Driver’s License and a good driving record

·         Proven experience managing site operations, leading teams, and maintaining strong customer relationships

·         Experience handling field incidents, customer escalations, and safety investigations

·         Strong organizational, communication, and leadership skills

·         Ability to travel, work weekends and overtime when necessary

LEADERSHIP REQUIREMENTS:

·         Ability to provide employees with feedback, performance standards, clear instructions, and expectations

·         Ensure employees have the tools and resources to do their job

·         Coach and guide team members while assessing strengths and opportunities

·         Ensure there is two-way communication with all team members

·         Providing a positive and effective work environment

PREFERRED:

·         Bilingual

·         Class A CDL with Hazmat and Tanker endorsements

This position is designated as safety sensitive. Employment is contingent upon the successful completion of all required pre-employment screenings, which may include a background check, drug and alcohol screening, and any other evaluations required by law or company policy.

Sun Coast Resources LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, gender identity, sexual orientation, status as a protected veteran, among other things, or status as a qualified individual with disability.