Office Manager - ACU Press

‌

Scope: Manage customer service, maintain and assist with the financial accounting of the press using a special publishing software called ACUMEN, and manage the office which presently includes three full time staff members, one part time staff member, and eight student workers.

Basic Responsibilities

• Manage customer service
• Assist with managing the financial operations of the press
• Manage the office

Essential Duties include the following.  Other duties may be assigned.  Reasonable accommodations may be made to enable individuals to perform the essential functions.

Manage Customer Service

• Provide exceptional customer service to the general public, authors, and wholesale customers
• Manage orders, returns, and inventory corrections in our publishing software program
• Manage title costs, author advances, royalties (including issuing quarterly and annual royalty statements and payment requests), receiving of book orders within ACUMEN, fulfilling backorders, updating Shopify
• Assist other staff in preparing for special events
• Assist with on-campus events as needed (i.e. open houses, dedications, selling books)

Assist in managing the financial operations

• Maintaining and overseeing cost accounting, sales reporting, and author transactions
• Month-end and year-end reports to the ACU Press Director of Operations and Sales
• Accounts payable & accounts receivable
• Overseeing monthly tax charges, keeping up with customers tax exempt letters, and preparing tax totals for ACU Accounts Payable at year end
• Maintaining book and price lists for all titles

Manage the office

• Hiring and overseeing student workers
• Buying supplies and equipment for the office
• Maintaining a calendar of events and any other scheduling as needed

Professional Development Requirements:

• Skills 
  • PC proficient
  • Some experience with accounting or bookkeeping is preferred
  • Experience with budgets and spreadsheets (EXCEL)
  • Knowledge of e-mail software
  • Office organization and multi-tasking
  • Knowledge of Mac helpful but not necessary
  • Good knowledge of the web and web research

• Training Required
  • ACUMEN (financial/accounting software for publishers)
  • ACU’s Workday accounting system
  • Phone and voicemail

Qualifications:

ACU is affiliated with the fellowship of the Church of Christ. This position requires the employee to be a professing Christian and to be willing to support the Christian mission of ACU.

Professional

• Bachelor’s degree required with experience in office management and/or financial accounting
• Excellent grammar and communication skills
• Experience and familiarity with word processing and creative software
• Ability to manage and maintain multiple projects; a “think on your feet” mentality; ability to take ownership of various tasks
• Ability to manage and handle customer service problems/issues and solve them quickly and kindly

Personal

• Excellent interpersonal communication skills
• Analytical and problem solving skills
• Professional demeanor and appearance
• Ability to organize and manage multiple projects with attention to detail and customer service
• Ability to manage and handle conflict
• Positive, engaging and outgoing personality for overseeing office staff needs and customer service management
• Self-confident and ability to initiate new ideas
• Self-disciplined and self-motivated

Physical Requirements:

• This position is mostly sedentary. Candidate needs to be able to handle working from a desk and with a computer screen. Lifting of packages at the warehouse may be needed from time to time. Must be able to lift 30lbs.

ACU does not unlawfully discriminate on the basis of race, color, age, sex, disability, genetic information, national or ethnic origin in employment opportunities, in keeping with applicable state and federal law.

ACU is committed to maintaining a safe and secure campus environment and protecting the university's financial and physical assets. Therefore, Abilene Christian University conducts background checks on all candidates for employment in security sensitive positions. As a current employee, it will be determined if you need an additional background check upon your hire.