*Account Management Specialist

The Account Management Specialist is responsible for overseeing the full lifecycle of customer orders within the ERP system, from contract entry through invoicing and fulfillment coordination. This role ensures accuracy, timeliness, and compliance across all order-related processes while serving as a key liaison between sales, production, shipping, and finance. The position plays a critical role in supporting revenue operations, improving process efficiency, and maintaining a high level of customer satisfaction.

Essential Job Functions:

·        Manage the end-to-end order lifecycle, including contract review, order entry, validation, and processing within the ERP system

·        Generate and maintain accurate packing slips and customer invoices in alignment with contractual terms and shipment details

·        Review customer contracts and purchase orders to ensure pricing, terms, and product details are entered correctly

·        Coordinate with production, shipping, and logistics teams to ensure timely and accurate order fulfillment

·        Act as a point of contact for order-related inquiries, resolving discrepancies, delays, or billing issues

·        Ensure data integrity within the ERP system by performing regular audits and identifying opportunities for improvement

·        Collaborate with Sales and Finance to support billing accuracy and revenue recognition processes

·        Identify and implement process improvements to streamline order entry, invoicing, and fulfillment workflows

·        Maintain documentation of procedures and support training efforts for order management processes

·        Generate reports and provide insights related to order status, invoicing, and operational performance

Schedule:

The standard schedule is Monday through Friday, 8 hour shifts, with the flexibility to work evenings and weekends as needed based on workload demands.

Note:  The duties and responsibilities described on this document are not necessarily a comprehensive list and additional tasks may be assigned to the employee from time to time; and the scope of the job may change as necessitated by business demands.

Required Qualifications

·        Associate’s or Bachelor’s degree in Business, Supply Chain, Finance, or related field (or equivalent experience)

•       3+ years of experience in order management, sales operations, billing, or ERP data management

•       Hands-on experience with ERP systems (e.g., SAP, Oracle, NetSuite, or similar)

•       Strong understanding of order-to-cash processes, including invoicing and fulfillment coordination

•       Strong organizational skills and attention to detail.

•       Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

•       Ability to work in a team environment with strong communication skills.

•       Must be a U.S citizen.

Physical Requirements:

·        Prolonged periods sitting at a desk and working on a computer.

·        Must be able to lift up to 50 pounds at times.

Working Conditions

• Onsite position with office environment and exposure to manufacturing areas.
• Flexibility to adapt to peak workloads and tight deadlines while maintaining accuracy and efficiency.

Reasonable Accommodations

 To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.