Beretta USA is seeking a dynamic Firearms Service Manager to lead our Gunsmithing and Repair Service operations. This is a mission-critical role for a world-renowned brand—responsible for delivering fast, accurate, and high‑quality firearm service while ensuring every customer interaction reflects Beretta’s legacy of craftsmanship, innovation, and trust.

If you're a hands-on leader with deep firearms knowledge, a passion for operational excellence, and a commitment to superior customer experiences, this is your opportunity to make a measurable impact.

What You’ll Lead & Own

As the Firearms Service Manager, you will:

Oversee all Gunsmithing and firearms service operations with full accountability for quality, compliance, and performance
Monitor operational metrics and proactively drive improvements to meet and exceed service goals
Serve as Beretta USA’s primary Customer Service Advocate—resolving high-level issues and representing the voice of the customer
Build, design, and refine a service structure that supports national service demands
Manage and maintain standards across outsourced service centers
Ensure all internal and external service personnel are trained, certified, and equipped for excellence
Develop and implement standardized processes that enhance efficiency and consistency
Collaborate cross-functionally to advance product quality, customer satisfaction, and business outcomes

Working Environment

This is a hands-on leadership role within a firearms service center, with responsibilities that include:

Occasional travel (up to 25%) for training, demos, events, and service center visits
Manual dexterity for inspection and repair
Ability to lift up to 50 pounds and stand for extended periods
Additional duties as assigned

What You Bring

Strong leadership and decision-making skills
Exceptional customer service and communication abilities
Skilled in negotiation and conflict resolution
High attention to detail and strong organizational capabilities
Deep knowledge of firearms repair, tools, and service procedures
Professionalism, integrity, and confidentiality in all interactions
Ability to train and communicate effectively using modern technologies

Qualifications

High School Diploma required
Master Gunsmith Certification preferred
Minimum 3 years of experience managing a customer service, repair, or technical operations team (or equivalent combination of skills and experience)

Ready to Lead Beretta’s Service Excellence?

If you’re passionate about firearms, driven to improve processes, and motivated to elevate customer experience at one of the world’s most respected firearm manufacturers, we’d love to meet you.

Apply today and become part of Beretta’s legendary heritage.

Learn more about this Employer on their Career Site