Floor Care Specialist - Housekeeping (FT)

SUMMARY

This position will keep all floors (tile, carpet, cement, etc.) throughout resort properties meeting resorts high standards of clean.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Have complete knowledge of our floor cleaning equipment and all floor cleaning supplies.
• Be familiar with the complex and outlying areas.
• Exhibit great customer service skills with internal and external guests at GTRS.
• Keep radios, pagers, keys and vans safe/clean and secure at all times.  They are resort property and must be turned back in at the end of your shift.
• Respond immediately to all calls received via a radio, phone, pager or headset.
• Cleaning all complex carpets/tiles/cement.
• Daily maintenance and cleaning of all floor care equipment.
• Point out any problems or concerns to managers.
• Help coordinate special cleaning of any floors that will need cleaned at different times during the day.
• Ability to discuss politely and properly any special cleaning with other departments and their managers.
• Good rapport with fellow employees and reflect positive attitude.
• Must be in compliance with all GTRS grooming standards.
• Consistently present a professional image to GTRS staff and its guests.
• Follow all OSHA standards for machines and chemicals to promote a safe environment for all.
• May need to work in other job title areas of the housekeeping department due to business levels, lack of performers or request from higher up positions.
• Complete all assignments requested of you.
• Must follow proper grooming and dress standards set forth by the Employee Handbook.
• Maintain open line of communication with supervisors.
• Must understand and abide by environmental practices of the resort.  (Green Mission statement, etc.)

EDUCATION/EXPERIENCE

Must have at least 6 months of prior experience in commercial floor care cleaning equipment.

Must be at least 18 years of age, have a valid Michigan driver’s license, and be insurable under the Resort’s policy.

OTHER SKILLS AND ABILITIES

• Exhibit patience, positive personality, upbeat, energetic, team oriented, professionalism
• Must have pleasant and tactful personality as there will be frequent contact with guests and employees.
• Must have multi – tasking, organization and excellent communications skills.
• Must possess a positive attitude at all times.
• Must be able to meet firm deadlines.

SUPERVISORY RESPONSIBILITIES –N/A

TYPICAL PHYSICAL DEMANDS

• Frequently required to use hands to finger, handle, or feel and talk or hear.
• Constantly required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• Occasionally lift and/or move up to 25 pounds.
• Ear pieces must be worn at all times so as to not interfere with ours guests stay.
• Must be comfortable working with alone or with large groups of people.

TYPICAL MENTAL DEMANDS

• Stressful with hard deadlines
• Fast Paced
• Multi-tasking
• Early and Late hours/Long hours
• Comprehend and follow instructions
• Relate to others
• Communicate orally
• Communicate in written form

WORKING CONDITIONS

The noise level in the work environment is usually loud.

Native American Preference will apply.  Must be able to pass a background investigation and drug screen as a condition of employment. This job description is not intended to be all-inclusive. An employee will also perform other reasonable related job responsibilities as assigned by their supervisor and/or other management of the Resort to meet the current needs of the department or business.