Description

The Housekeeping Manager is primarily responsible for overseeing all aspects of housekeeping services within the community; ensure resident, guest and associate satisfaction related to housekeeping services and responsibilities.

Key responsibilities include:

Lead all aspects of housekeeping and laundry services; develop standards, processes and procedures and related training in collaboration with the General Manager.
Hire, train and manage performance of housekeeping staff; set work schedules to optimize resource utilization.
Ensure compliance with current federal, state, and local standards governing commercial residential establishments and long-term care facilities.
Ensure that housekeeping team members understand and follow Universal Precautions and aseptic and isolation techniques.
Ensure that the community and department are maintained in a clean and safe manner and that required equipment and supplies are maintained, available and operable to perform required duties and services.
Anticipate resident needs and ensure service delivered meets/exceeds expectations; look for opportunities to deliver “WOW” moments to customers.
Assess resident satisfaction levels and monitor trends with a focus on continuous improvement
Operate within department budget through effective stock and cost controls and optimized work schedules.
Forecast department needs and assist in budget preparation, including budgets for equipment, supplies, and labor.
Maintain residents’ confidentiality; treat residents with kindness, dignity and respect; know and comply with Resident’s Rights rules; ensure that team members respect residents’ personal and property rights.
Maintain professional competence through attendance and participation in continuing education programs and training.

Requirements

Position Requirements:

Have a high school diploma.
Possess 2+ years’ related experience.
Be a customer-focused, proactive and creative problem-solver.
Possess good verbal and written communication skills; multi-lingual a plus.
Have demonstrated leadership and supervisory skills.
Possess the ability to effectively and professionally engage, interact and collaborate with residents, associates, visitors, regulatory agencies, etc.
Have strong financial management skills.
Possess the ability to use computers and learn new programs.
Be willing and able to take and pass a drug screen.
Be willing to consent to and able to pass a criminal background screen

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